Reports To: Client Operations Manager
Status: Non-exempt (hourly), paid twice per month
Location: Loveland, CO
SilverEdge – Making Business Richer! We believe in offering solutions and products that drive efficiencies and revenue to our clients. SilverEdge is an innovative solutions provider that brings new and enhanced services and technology such as marketing, point of sales, mobile technology, payment processing, inventory management and customer engagement solutions to the business community. If you are driven by success and love to provide an exceptional client experience and drive relationships, then SilverEdge is the place for you!
The mission of the Administrative Assistant is to direct visitors (clients, team members, prospective team members, etc.) in person and on the phone, own key business processes and be responsible for a variety of small to mid-size projects that are critical to the SilverEdge team.
Requires a high school diploma or equivalent
Ability to read, analyze and interpret documents and technical procedures
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to prioritize goals while taking direction from a multitude of sources
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Must continually interact with team members and clients to ensure clear and concise communication
Must have excellent sense of judgment and common sense with the ability to make decisions quickly
Performs a variety of tasks with a strong ability to multitask and prioritize
Works well under pressure while maintaining a positive attitude
Ability to maintain strict confidentiality at all times
Proficiency at working in MS Office programs (primarily Outlook, Word, Excel & PowerPoint)
Ability to work in an environment with moderate noise levels (business office setting with computers, printers, coworkers talking on phones and light traffic).
Strong record of good attendance and punctuality
Maintain positive attitude
Creativity and resourcefulness in problem solving and improving work processes
Expert phone and interpersonal skills
Ability and desire to work in an ambiguous, fast-paced & dynamic environment
Ability to treat all departments / team members equally
Ability to work with team members at all levels in the organization
Strong organizational skills and desire to use them
PRINCIPAL DUTIES AND RESPONSIBILITIES
Maintain call requirements – answering all incoming calls 100% of the time and returning missed calls within 1 hour
Complete reporting tasks for all departments as needed
Assert critical thinking to improve processes as needed
Assist in human resource functions including but not limited to: scheduling interviews, conducting background checks, creating new hire packets
Assist all departments as needed for special projects
Create Customer Service tickets – create, work and assign as needed
Generate/coordinate food orders for team lunches
Outbound Calls as required for follow-up with clients and prospective team members
Perform Quality Control measures
WHAT’S IN IT FOR YOU…
Competitive hourly base wage
Quarterly performance bonus potential
Medical, dental, vision and life insurance
Discounted gym membership
401(k) with a guaranteed match
Fun team and a dynamic environment
Schedule that doesn’t require night or weekend work – Monday-Friday 8:00a-5:00p
SilverEdge is an equal opportunity employer.