What are your rates?
Rates are the easy part — we can beat any rate. What really matters is making sure we’re a good fit. Payments can be complicated, and we’re here to help you navigate what actually makes sense for your business.
How fast can I get paid?
The speed of deposits varies depending on your business bank account. Most businesses see funds the next business day, but it can range from 1–3 days depending on your bank and setup.
Can you match my rates?
Price matching is a huge opportunity — and a conversation we welcome! But here’s the thing: we don’t just want new customers… we want raving fans.
Unfortunately, there are some shady players out there who will say anything to get your business — then vanish when you need help. At SilverEdge, we’ll tell you exactly what we can do, why it matters, and if for any reason we’re not the best fit, we’ll recommend someone who might be.
Bottom line? If we earn your trust, we’ll take care of you — and you’ll know exactly why you chose us.
I saw Clover for a different price. Can you match it?
Clover is sold through thousands of financial institutions and resellers, and pricing can vary depending on the source. We work with certified Clover partners and always aim to deliver competitive, honest pricing that includes local service and support. If you’ve seen it cheaper elsewhere, let’s talk — we’ll make sure you’re comparing apples to apples.
What does SilverEdge actually do?
SilverEdge is a payments and point-of-sale company that helps small businesses take credit cards smarter. We offer solutions for in-person, mobile, and online payments — along with transparent pricing, advanced technology, and real human support.
What types of businesses do you work with?
We work with retail, restaurants, vape/smoke shops, B2B companies, service providers, and more — especially businesses that want to keep more of their revenue by offsetting processing fees legally.
How does credit card processing normally work?
Traditionally, when a customer pays with a card, your processor takes a cut (typically 2–4%) from your deposit. That means you’re paying for every swipe — often without knowing the real breakdown of fees.
What is dual pricing or cash discounting?
Dual pricing shows two prices: one for cash, and one for card. Customers who pay with a card cover the processing cost. It's compliant, transparent, and used everywhere from gas stations to restaurants.
What’s the difference between dual pricing and surcharging?
Dual pricing shows both prices up front. Surcharging adds a fee at checkout. They’re similar — but dual pricing is often more accepted and compliant in more states. We help you choose what works best for your setup and your customers.
Is it really legal to pass fees to customers?
Yes — if you follow the card brand rules and state regulations. SilverEdge helps you stay 100% compliant with signage, receipts, software, and disclosures. Some states restrict surcharging, but dual pricing is allowed in nearly all.
Will my customers be upset?
In most cases, no. This has become the norm across industries — from takeout to government offices. We help you roll it out in a way that feels respectful and clear. Most customers appreciate the transparency and still pay with a card.
Do you offer flat rate or interchange-plus pricing?
We offer both. If you're not doing dual pricing, we’ll recommend the pricing model that fits your business best — and we’ll explain it in plain English, not just percentages.
Are there hidden fees or long-term contracts?
No hidden fees. No fine print games. And we don’t believe in trapping people in long-term contracts — we earn your business every month.
Do you offer daily discounting?
Yes. That means fees come out daily instead of one big lump at the end of the month — making your bookkeeping cleaner and more predictable.
Can I keep my current equipment?
In many cases, yes. We support a wide range of terminals and POS systems. If your current setup is outdated or overpriced, we’ll guide you toward better options — without the pressure.
What kind of equipment do you offer?
We offer a curated mix of smart terminals and full POS solutions — including options like Clover — to match your business size and goals. We’ll help you choose the right tools, not just sell you hardware.
Can I take payments online or over the phone?
Absolutely. We offer secure online checkout links, text-to-pay, invoicing tools, and virtual terminals — all backed by PCI-compliant security.
How long does it take to set up?
For simple setups, we can go live in 1–2 days. More complex POS installations take longer, but we’ll give you a clear timeline and handle everything — including install, training, and support.
What happens if I need help?
You get a direct line to our Colorado-based support team — no long holds, no overseas call centers. We’re known for being obsessive about solving problems fast.
Will I have an account manager?
Yes — you’ll always know who to call or text. We believe in relationships, not ticket numbers. That’s why so many clients stick with us year after year.
What areas do you serve?
Yes! While we’re based in Colorado, we support merchants across the U.S. — from coast to coast. We ship, train, and support remotely or in person when needed.
Is my business protected against chargebacks?
We help reduce chargebacks by setting up clear receipts, consistent pricing, and PCI-compliant systems. And if one does come in, we help you respond effectively.
Are your systems PCI compliant?
Yes. All of our gateways, terminals, and POS platforms meet or exceed PCI DSS standards. We help you stay compliant and secure — even if you’re not tech-savvy.
Do you work with high-risk industries?
In some cases, yes. If you’ve been turned down by Square or others, we may still be able to help. We’ll be honest with you up front about what’s possible.